We want you to be happy with every order from CitiBooks. If something isn’t right, you can return it.
15-day returns
- You can return books and other items within 15 days of receiving your order.
- Items must be in the same condition as when you received them: unused, undamaged, with no writing, marks or missing parts, and in their original packaging where there is one.
- Please keep your order number or receipt.
How to return an item
- Message or call us on WhatsApp at 0300-0034780 within 15 days, with your order number and the item you want to return.
- We’ll confirm the return and tell you how to send it back, or you can bring it to our shop at Golden Plaza, G-11 Markaz, Islamabad.
- Once we receive and check the item, we’ll arrange your exchange or refund.
Wrong or damaged items
If you receive a wrong, damaged or faulty item, contact us as soon as possible on WhatsApp with a photo, and we’ll sort it out.
Contact
CitiBooks, Golden Plaza, G-11 Markaz, Islamabad. Call / WhatsApp: 0300-0034780. Email: citibooks.isb@gmail.com.