Privacy Policy

Last updated: 11 November 2026

This policy explains what information Citi Books (citibooks.org, G-11 Markaz, Islamabad) collects when you visit our website or place an order, and how we use it. We only collect what we need to serve you.

Information we collect

  • Order details: your name, phone number, delivery address, city and, if you give it, your email address. We need these to confirm, deliver and support your order.
  • Payment information: for cash on delivery we collect nothing extra. If you pay by EasyPaisa or bank transfer, we may ask for a payment screenshot or transaction ID to confirm it. We do not collect or store card numbers on this website.
  • Messages: if you contact us on WhatsApp, by phone, email or through a form (for example a bulk order quote), we keep that conversation so we can reply and follow up.
  • Account details: if you create an account, we store your login details and order history.
  • Technical information: like most websites, our server and security tools record basic data such as your IP address, browser type and the pages you visit, to keep the site secure and working.

How we use your information

  • To process, confirm and deliver your orders, including calling or messaging you about delivery charges and timing.
  • To handle returns, refunds and customer support.
  • To prevent fraud and protect our website.
  • To understand how visitors use our site so we can improve it.

We do not sell your personal information.

Who we share it with

  • Delivery partners: courier and postal services receive your name, phone number and address so they can deliver your parcel.
  • Payment providers: EasyPaisa or your bank process payments you make to us under their own privacy policies.
  • Service providers: our web hosting company and tools that run the website (such as Google Analytics) may process limited data on our behalf.
  • When required by law: we may share information if the law or a government authority requires it.

Cookies and analytics

Our website uses cookies to keep items in your cart, remember your login and keep the site secure. We also use Google Analytics to see, in general terms, how visitors find and use our site. You can block or delete cookies in your browser settings, though the cart and checkout may not work properly without them.

WhatsApp and links to other sites

When you contact us on WhatsApp, Facebook or Instagram, those services handle your messages under their own privacy policies. Links to other websites are not covered by this policy.

How long we keep information

We keep order records for as long as needed for delivery, returns, accounting and legal purposes. If you have an account, you can ask us to delete it at any time.

Your choices

You can ask us to see, correct or delete the personal information we hold about you, or stop sending you messages. Contact us using the details below and we will respond as soon as we can.

Children

We sell many products for children, but orders should be placed by a parent or adult. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Citi Books, Golden Plaza, G-11 Markaz, Islamabad
Call / WhatsApp: 0300-0034780
Email: citibooks.isb@gmail.com