Here’s how paying for your CitiBooks order and getting it delivered works. Questions? Call or WhatsApp us on 0300-0034780.

Payment methods

• Cash on Delivery (COD): pay in cash when your order arrives, anywhere in Pakistan.
• Pay online by EasyPaisa: Ahmad Ali, 0304-6574780.
• Pay online by Meezan Bank transfer: account title CitiBooks, 0311-0101533153.

For online payment, use your order number as the reference and send a screenshot of the payment on WhatsApp to 0300-0034780. We dispatch as soon as the payment is confirmed.

Delivery

• We deliver all over Pakistan.
• Delivery time: usually 2–3 working days.
• Delivery charges depend on your city. We confirm the exact charge with you by phone or WhatsApp before we send your order.
• You can also collect your order from our shop: Golden Plaza, G-11 Markaz, Islamabad (open Monday to Sunday, 10am to 10pm).

Returns

You can return books and other items within 15 days, as long as they are in the same condition as when you received them. See our Refund & Returns policy.